Delete your ReccoHub account
House Code Green LLC · Effective October 1, 2026 · Last updated October 1, 2026
This page is for members of ReccoHub, the app and website published by House Code Green LLC. It explains how to delete your account, what is deleted when you do, and what we keep.
How to delete your account
You can delete your account yourself, in the app or on the website. No one has to approve it.
- In the app: tap your account icon at the top right of Home, open Settings, and choose "Delete account" at the bottom. We email you a 6-digit code; enter it, and your password if you sign in with one, and the account is deleted.
- On the website: sign in at www.reccohub.com, open Settings, and choose "Delete account". The same emailed code and password check apply.
- By email: write to support@reccohub.com from the address on your account and ask us to delete it. We confirm with you by email before we do.
Before you delete
- A Premium plan bought on the website is cancelled for you when the account is deleted. A plan bought in the app through Google Play or the App Store is not: cancel it in the store first, or the store keeps billing you.
- Cash rewards that are ready to cash out but have not been paid are given up when the account is deleted. Cash out first if you want them.
- A business listing you own is not deleted. It stays on ReccoHub and returns to the unclaimed pool, without your name on it.
What is deleted, and what is kept
We keep your account information, homes, products, receipts, reviews and rewards for as long as your account is open. When you delete your account we delete them, together with the files you uploaded. We keep invoices already issued to a business, payouts already made to you, tax records and dispute records for seven years after the event, as financial-record and tax laws require, and we keep fraud-prevention records (such as receipt fingerprints and the reason an account was closed) for as long as needed to stop the same abuse recurring. Server and security logs are kept for a limited period and then deleted.
Users may delete their account at any time from Settings in the ReccoHub app or website, or by contacting support@reccohub.com. Certain information may be retained for fraud prevention, legal compliance, financial reporting, dispute resolution, and audit obligations.
The steps, and what is deleted and kept, are set out at https://www.reccohub.com/delete-account.
Questions
Email support@reccohub.com. Our Privacy Policy has the full detail of what we collect and why.